Call Centre Agent CV example

A Call Centre Agent CV for South African employers: what to write, the duties and skills to list, a cover letter and tips.

Updated 29 October 2026 · By Tumelo Vincent Tau

1. An example profile

A short profile at the top of your CV says who you are and what work you want. Change it to fit your own experience:

2. Duties to list

Under each job like this in your work experience, list three to five of the duties you really did:

• Answer inbound calls and help customers with queries
• Make outbound sales and follow-up calls
• Capture customer details and notes on the system
• Resolve complaints or escalate them to a team leader
• Meet call quality and sales targets
• Follow scripts and compliance rules

3. Skills and certificates

Skills employers look for in this job:

• Communication
• Customer service
• Computer literate
• Patience

Also list, if you have them:

• Languages you speak well
• Inbound, outbound or sales experience
• Targets you met and systems you used

4. Tips for Call Centre Agent jobs

• Say whether you did inbound (customers calling in), outbound or sales calls, and how many calls a day.
• Targets matter in call centres: mention the ones you met, for example quality scores or sales.
• Your languages are a big advantage. Many call centres look for agents who speak more than one South African language.

5. An example cover letter

Send a short cover letter with your CV, naming the post and the reference number from the advert:

More help: how to write a cover letter, a CV with no work experience and job interview tips.